Welcome to Zambizia! These Terms and Conditions govern your use of our website and services. By accessing or using www.zambizia.com, you agree to these terms.

1. Definitions

• "Zambizia" refers to the e-commerce platform operated in Zambia.

• "User" refers to any person accessing or using the website, including buyers and sellers.

• "Seller" refers to a registered vendor listing items for sale.

• "Buyer" refers to a customer purchasing items via the platform.

2. Account Registration

• Users must be 18 years or older to register an account.

• You are responsible for maintaining the confidentiality of your account login information.

• Zambizia reserves the right to suspend or terminate accounts for suspicious or fraudulent activity.

3. Use of the Platform

• You agree to use the platform lawfully and not to post, upload, or distribute harmful or illegal content.

• You may not interfere with the operation of the website or violate any local or international laws.

4. Product Listings and Orders

• Sellers are responsible for the accuracy of their product listings.

• Buyers agree to pay for all purchases made through their account.

• Zambizia reserves the right to cancel suspicious or unfulfilled orders.

5. Payments

• Payments can be made via Mobile Money, Bank Transfer, or other approved methods.

• Zambizia acts as a facilitator and does not hold funds permanently. Payouts to sellers are processed on a scheduled basis.

6. Returns and Refunds

• Returns and refunds are governed by Zambizia’s Return Policy.

• Buyers and sellers are expected to follow the procedure outlined in that policy.

7. Seller Obligations

• Sellers must fulfill orders on time, provide accurate product details, and comply with Zambizia’s Seller Policy.

• Zambizia reserves the right to remove sellers who breach platform rules.

8. Limitation of Liability

Zambizia shall not be held liable for:

• Product quality, delays, or damages caused by sellers or delivery services.

• Losses or damages resulting from unauthorized access to your account.

9. Intellectual Property

All content on the platform, including logos, images, text, and software, belongs to Zambizia or its licensors and may not be used without permission.

10. Privacy

Your data is collected and used according to our Privacy Policy. By using the platform, you consent to such collection and use.

11. Amendments

Zambizia may update these terms from time to time. Continued use of the platform constitutes acceptance of the new terms.

12. Governing Law

These Terms are governed by the laws of the Republic of Zambia. Disputes shall be resolved through local courts or mediation.